Water and Waste places a high level of importance on engaging with the community and will inform customers on matters relating to water supply, sewerage and waste services and complaints handling.

The water supply and wastewater systems in the Gununa Region have been designed to provide you with water and wastewater services 24 hours a day, 7 days a week. However, under certain circumstances, such as those described below, we may need to interrupt or limit these services:

• If we need to inspect, maintain, repair or replace any part of the system;
• When new mains are being connected to the system;
• When there are periods of declared water supply restrictions; or
• If there is a possibility of a significant health risk arising from the continuance of the service.

Water and Waste will always aim to provide 48hrs notice of interruption to your service or any system change that may have a significant effect on local service levels (e.g. water restrictions). However, Water and Wastewater reserve the right to immediately stop the supply without notice if there is a serious risk to public health, a likelihood of serious injury to persons or damage to infrastructure or another emergence as detailed in the Water Supply (Safety and Reliability) Act 2008.

Water and Waste will make every reasonable effort to limit disruption to services caused by operations and maintenance activities. However, it is not possible to provide notice of service disruption caused by unplanned events. Where Water and Waste is unable to provide prior notice, completion of all work will be carried out as quickly and efficiently as possible to minimise disruption to the daily activities of the community.